Chevrolet 2007 Optra Specifiche Scaricare il pdf (Pagina 388)

Customer Assistance and

Information

Customer Satisfaction Procedure

Your satisfaction and goodwill are important

to your dealer and to Chevrolet. Normally, any

concerns with the sales transaction or the

operation of your vehicle will be resolved by your

dealer’s sales or service departments. Sometimes,

however, despite the best intentions of all

concerned, misunderstandings can occur. If your

concern has not been resolved to your

satisfaction, the following steps should be taken:

STEP ONE: Discuss your concern with a member

of dealership management. Normally, concerns

can be quickly resolved at that level. If the matter

has already been reviewed with the sales,

service, or parts manager, contact the owner of

the dealership or the general manager.

STEP TWO: If after contacting a member of

dealership management, it appears your concern

cannot be resolved by the dealership without

further help, in the U.S., contact the Chevrolet

Customer Assistance Center by calling

1-800-222-1020. In Canada, contact General

Motors of Canada Customer Communication

Centre by calling 1-800-263-3777 (English) or

1-800-263-7854 (French).

We encourage you to call the toll-free number in

order to give your inquiry prompt attention. Please

have the following information available to give

the Customer Assistance Representative:

• Vehicle Identiﬁcation Number (VIN). This is

available from the vehicle registration or

title, or the plate at the top left of the

instrument panel and visible through the

windshield.

• Dealership name and location.

• Vehicle delivery date and present mileage

(kilometers).

When contacting Chevrolet, please remember that

your concern will likely be resolved at a dealer’s

facility. That is why we suggest you follow

Step One ﬁrst if you have a concern.

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Chevrolet 2007 Optra Specifiche Pagina 388

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